Collectia named Best Customer Center 2026 in Norwegian debt collection

Collectia AS has been named Norway’s Best Customer Center 2026 in the category for Norwegian debt collection companies. The award, presented by Kundeserviceprisen, recognises organisations setting the highest standards in customer experience across Norwegian industries.

The recognition reflects Collectia’s investment in respectful, professional customer interactions in a sector where conversations can be sensitive and complex. It comes as the wider European debt collection industry shifts toward a more customer-centric model, with technology and service quality reshaping how providers engage with people in financial difficulty.

“This recognition means a great deal to us,” says Mats Brennemo, Director of Sales at Collectia Norway. “It confirms that the way we meet our customers – with respect, professionalism, and a genuine desire to find fair and constructive solutions early in the process – is experienced as valuable. Our experience is that early dialogue creates a win-win-win situation, where we, our clients, and their customers all achieve a better outcome. That is something we are proud of and which motivates us to continue developing and improving.”

“This award reflects something we believe deeply across Collectia Group: that responsible collections and a strong customer experience are not in tension, they reinforce each other,” added Jesper Eiby, CEO, Collectia Group. “Our colleagues in Norway are setting an example for the standards we hold ourselves to in every market we operate in.”

Managing Director of Norway, Christian Mysen, and Customer Service Team Manager, Jon Eilif Nilsen, accepted the award on behalf of Collectia at the ceremony held at Sentralen in Oslo on 7 May.